Tech Help

Tech Help Services

Need help with a tech issue? Cambridge Public Library is here to help support with computer and technology training and assistance for beginner and intermediate users.

Find help for common questions by following the links below:

Maker and Technology Programs

Cambridge Public Library offers a range of programs that teach introductory maker and technological skills such as Scanning Photographs, Audio Recording, Computer Basics, and More!

• Explore Cambridge Public Library Tech Programs

Library Resource Tutorials

Need help accessing Cambridge Public Library Online Resources? Check out our selection of video tutorials for how-to help on demand:

Stream and Download

• downloadLibrary by Overdrive (Libby App)
• Hoopla
• Kanopy
• PressReader

Local History

• AncestryLibrary, Maclean’s Magazine Archive and Microfilm

Library App

• Cambridge Public Library App

Maker Equipment and Creative Studios Equipment and Software

• How to use 3D Printers, Cricut Machines, Embroidery Machine, Large Format Printer, Laser Cutters and Engravers 

Computer and Internet Help

Beginner computer and tablet help:

• Access courses via LinkedIn Learning then search the device and/or operating system you would like to learn about

Microsoft Office Application (Word, Excel, Powerpoint) help:

• Access courses via Gale Courses then browse under Computer Application > Microsoft
• Access courses via LinkedIn Learning then search for the application you would like to learn about

Social Media help:

• Access tutorials via Niche Academy

Tech Help Appointments

Can’t find the help you’re looking for? Tech Help Appointments are available for booking at Cambridge Public Library. Call or email one of our locations, or fill out the form on this page for additional help.

Tech Help Guidelines

Tech Help Appointments can be booked for help with:

• Creating and using an email account
• Using an e-reading or tablet to download and stream library eBooks, eAudiobooks, Magazines, Newspapers, Movies, and Television Shows
• Navigating Microsoft Office or Google Drive software
• Creating accounts for and using social media
• Managing digital photos or files
• Customizing the accessibility tools on your device

Please note, Tech Help Appointments are unable to help with:

• Repairs to device hardware and/or software
• Typing up documents and/or transcribing documents
• Choosing devices/applications/vendors
• Endorsing, promoting, and/or purchasing online products
• House calls and/or remote access to home personal devices (computers, televisions, tablets, etc.)

Tech Help Appointments are limited to one (1) hour in length. If the appointment exceeds the booked hour another appointment will need to be scheduled.